• What happens after I place my order?

After you place your order, you will receive a confirmation email from Tigernu.ph
informing you that your order has been received.

• What payment do you accept?
We accept the following payments:
  • Cash on Delivery (COD) for orders within Metro Manila only.This option is not available for provincial area.
  • Bank deposit via BPI

    Acct Name: Pierre Froilan Cua

    Acct Number: 2965002211

  • GCASH  -  09989967161

Please email screenshot of payment and Order Number to sales@tigernu.ph

• Is shipping free?

• When will I receive my order?

For Metro Manila orders, SAME DAY DELIVERY!
For outside Metro Manila orders, 2 to 4 working days
** Expect extended lead time for peak season and ongoing promo or sale. 

Please take note that all orders are shipped together.

• May I order here but pick it up at your store?

Yes, you may pick up your order at 215 Mariveles Street barangay Paang Bundok La Loma Quezon City

• Is there product warranty?
Your purchase is covered by a limited 7 days replacement for factory defects and 3 years maintenance warranty.
Note: Only main products like bags and wallets are covered by the maintenance warranty. Accessories like locks, rain cover and packaging are not included.
• Do you accept returns or exchanges?
Yes, If you want return your purchased product within the 7 days after your receipt, please e-mail support@tigernu.ph to arrange a return pick up.
Shipping fee for return and maintenance would be shouldered by the customer.

• What do I do if I never received my order/ defective order?

If there is an issue with your purchase, then please email us at support@tigernu.ph

• Can I cancel my order?

Once your order has been placed successfully, you will not be able to cancel it.

• How do I contact your company if my question isn’t answered here?

Give us a call at 09989967161 or send us an e-mail at support@tigernu.ph

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